Privacy Policy

This Privacy Policy explains how Jitra collects, uses, stores, processes, and protects personal data and operational data when users access or use the Jitra services.

Jitra is owned and operated by:

PT Jiwalu Kreasi Studio
(“Jitra”, “we”, “us”, or “our”)

By using the Jitra services, you agree to the data collection and usage practices described in this Privacy Policy.

This Privacy Policy applies to:

• the Jitra website,
• mobile applications,
• web platform,
• APIs,
• customer support services,
• integrations,
• and other services provided by Jitra.

This Privacy Policy does not apply to third-party services connected to Jitra.

For the purposes of data protection:

• Jitra customers act as the data controllers for operational data they manage through the platform,
• while Jitra acts as a data processor in providing the platform services.

In certain situations, Jitra may also act as a data controller for account-related, billing, security, and internal operational data.

We may collect several types of data, including:

Account Information

• name,
• email address,
• phone number,
• company information,
• encrypted password.

Operational Data

• GPS location data,
• trip history,
• vehicle events,
• geofence data,
• telematics information,
• vehicle status,
• and other operational data.

Technical Information

• IP address,
• browser information,
• device information,
• operating system,
• activity logs,
• and platform usage information.

Payment Information

Payments are processed through third-party payment providers. Jitra does not directly store credit card information.

We process data based on:

• user consent,
• performance of service agreements,
• legitimate operational interests,
• compliance with legal obligations,
• and platform security requirements.

We use data to:

• provide the Jitra services,
• display tracking and monitoring data,
• process trip history,
• generate reports,
• send notifications and alerts,
• improve platform performance,
• provide customer support,
• maintain platform security,
• and comply with legal obligations.

We may also use anonymized or aggregated data for analytics and service improvement purposes.

Jitra mobile applications may request certain permissions such as:

• location access,
• notifications,
• camera access,
• or device storage access,

depending on the application features being used.

Users may manage these permissions through their device settings.

We do not sell customer data to third parties.

However, data may be shared with:

• cloud infrastructure providers,
• push notification providers,
• payment providers,
• analytics providers,
• integration services,
• or other technology partners

only as necessary to provide the Services.

We may also disclose data when required by law or valid legal processes.

Jitra services and infrastructure may use servers or service providers located outside the user’s country.

By using the Services, you understand that data may be processed or stored in multiple jurisdictions as part of platform operations.

Data retention periods may vary depending on:

• subscription plans,
• retention add-ons,
• service configurations,
• or operational policies.

After the retention period expires, data may be automatically deleted from active systems.

Jitra may retain certain data longer if required for legal, regulatory, or security purposes.

We implement reasonable technical and organizational security measures to protect user data, including:

• encryption,
• access controls,
• security monitoring,
• backups,
• and infrastructure protection.

However, no system can be guaranteed to be completely secure.

Subject to applicable laws, users may have rights to:

• access personal data,
• update information,
• request deletion,
• restrict processing,
• withdraw certain consents,
• or request copies of their data.

Requests may be submitted through Jitra’s official contact channels.

Users may file complaints with applicable data protection authorities if they believe their privacy rights have been violated under applicable regulations.

Jitra services are not intended for children below the age permitted by applicable laws.

We do not knowingly collect personal data from children without valid consent.

Jitra may use:

• cookies,
• local storage,
• analytics tools,
• and other tracking technologies

to improve user experience and platform performance.

Users may manage cookie preferences through their browser settings.

We may update this Privacy Policy from time to time.

Changes may occur due to:

• service updates,
• operational requirements,
• security improvements,
• or regulatory changes.

The latest version will always be published on the official Jitra website.

If you have questions regarding this Privacy Policy, you may contact:

PT Jiwalu Kreasi Studio
Brand: Jitra
Website: https://jitra.app
Email: legal@jitra.app
Support: support@jitra.app